Mercedes-Benz Ranks No.1 In After Sales Service Satisfaction, BMW No.2 : Study


Luxury car owners also have a preference for being kept informed of their vehicle’s service progress via digital methods.




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Luxury car owners in India prefer non-intrusive and digital methods.

The world is going digital and carmakers have a big role to play in it. We’ve discussed it so many times in seminars and even in press conferences where the senior management of the company are brain storming to make their showrooms digital and customer friendly. However, a study by J.D Power India showed that compared to owners of mass-market cars, luxury car owners in India prefer non-intrusive and digital methods when scheduling future appointments, making payments and when receiving post-service follow-up from dealers. The findings of the J.D. Power 2018 India Customer Service Index (Luxury) Study suggest that while the majority of car owners say they will continue to schedule an appointment for their future service visits over the phone, 16 per cent would prefer to schedule their appointments via the manufacturer’s website or app.

Luxury car owners also have a preference for being kept informed of their vehicle’s service progress via digital methods, with 61 per cent indicating a desire to receive updates via email/ text message or via a mobile app.

Besides this, the study also suggested that overall satisfaction among luxury car owners whose vehicle was delivered to their home/ office after service is 40 points (on a 1,000-point scale) higher than among those who had to come back to the dealer to pick up their vehicle. The study found that nearly 74 per cent of luxury vehicle owners had their vehicles serviced within the same day. Overall satisfaction among customers whose vehicle is ready in three or fewer hours is higher than among those whose service takes more than three hours.

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According to the study, Mercedes-Benz ranks highest in after-sales service satisfaction, with a score of 903. BMW ranks second with a score of 884. The 2018 India Customer Service Index (Luxury) Study is based on responses from 301 new-vehicle owners in the luxury segment who purchased their vehicle between March 2015 and August 2017. The study was fielded from March through August 2018.

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Auto Sales November 2018: Passenger Vehicle Sales Remain Muted


The main concern for automakers has been the production numbers which were significantly down due to various Micro and Macro-economic factors.




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Production took a major hit in November 2018 due to inventory built-up.

Passenger Vehicle (PV) sales have been under pressure in the third quarter of Fiscal Year 2018 and various micro and macro-economic factors have added to it. The festive season which generally is the most fulfilling period for carmakers was muted this year as customer sentiments were not positive. During Q3 retail prices of petrol and diesel which were skyrocketing at over ₹ 91 per liter in some of the states like Maharashtra had hounded auto demand further complemented by policy disruptions such as one-time payment of insurance premium and higher interest rates on car loan.







Segment November 2018 (Sales) November 2017 (Sales) Growth
Passenger Vehicles 266,000 275,440 -3.43 %
Passenger Cars 179,783 181,435 -0.91 %
Utility Vehicles 69,884 77,807 -10.18 %
Vans 16,333 16,198 0.83 %
 

Also Read: Festive Season 2018: Auto Industry Records Sluggish Sales

Having said that, PV sales in November (though negative) was considerably better compared to previous couple of months while the production took a major hit due to inventory accumulation at the dealership level. In November 2018, the PV segment witnessed a drop of 3.43 per cent at 266,000 units against 275,440 units which were sold in the same month last year whereas the production was down by a whopping 20.94 per cent at 279,333 units against 353,339 units. 






Segment November 2018 (Production) November 2017 (Production) Growth
Passenger Vehicles 279,333 353,339 -20.94 %
Passenger Cars 187,898 241,655 -22.25 %
Utility Vehicles 75,817 96,973 -21.82 %
Vans 15,618 14,711 6.17 %

Passenger cars segment was marginally down by 0.91 per cent at 179,783 units in November 2018 against 181,435 units in the same month previous year while the production of passenger cars witnessed a slump of 22.25 per cent at 187,898 units against 241,655 units. SUV sales plunged significantly by-10.18 per cent at 69,884 units at against 77,807 units in the same period last year while the production went down by 21.82 per cent at 75,817 units against 96,973 units in the same period last year. However, the vans segment posted a nominal growth in sales of 0.83 per cent at 16,333 units against 16,198 units in the same period last year.  The production of Vans was up by 6.17 per cent at 15,618 units against 14,711 units in the same period last year.

Citing similar reasons, Sugato Sen, Deputy General Director- Society of Indian Automobile Manufacturers (SIAM) said, “The sales are slowly picking up as the fuel prices are coming down and the impact of other micro-economic factors like one-time payment of loan and interest are getting even.” However, Sen was concerning over the production figures which were significantly down due to inventory built-up at dealership level.







Segment   November 2018 (Sales) November 2017 (Sales) Growth
Two Wheelers 16,45,791 15,36,015 7.15 %
Motorcycles 10,49,659 959,860 9.36 %
Scooters 521,542 506,267 6.33 %
Mopeds 74,590 69,888 6.73 %
 

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Though the sales of two-wheeler segment posted usual numbers as the customer sentiment in small cities and rural area remained positive. The cumulative sales of the two-wheeler segment were up 7.15 per cent at 16,45,791 units against 15,36,015. The growth in the segment was led by motorcycles which grew by 9.36 per cent at 10,49,659 units against 959,860 units in the same period last year. The scooter segment at the same time grew at 3.02 per cent at 521,542 units against 506,267 units last year and mopeds witnessed a growth of 6.73 per cent at 74,590 units against 69,888 units in the same period last year.

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Tata Motors Group’s Global Sales Falls By 7% In November 2018


The Tata Motors Group global wholesales in November 2018, including Jaguar Land Rover, were at 1,04,964 units, lower by 7 per cent, as compared to November 2017.




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The Tata Motors Group posted a net loss of Rs. 1902.4 crore in the first quarter of FY2019.

It’s not been a great year for car manufacturers not only in India, but also across the world. While consumer sentiments changing is one aspect for this change, there’s been a lot of talk about a slump in sales of diesel powered cars and of course the hike in prices of crude oil globally. All this and the prevalent economic factors have had an impact on car sales and it’s reflected in the sales numbers of car manufacturers. The Tata Motors Group global wholesales in November 2018, including Jaguar Land Rover, were at 1,04,964 units, lower by 7 per cent, as compared to November 2017. In fact, it was in August this year that the Indian automaker reported a consolidated net loss of ₹ 1902.4 crore in the first quarter of FY2019.

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The Range Rover Velar has received a good response from customers globally 


Tata

The company had posted a net profit of ₹ 3199 crore during the same quarter last year. The company announced that it was hit by losses at its UK subsidiary Jaguar Land Rover (JLR) and higher raw material costs. This is the company’s first quarterly loss in three years. The luxury brand reported a loss of 210 million Pounds (around ₹ 1900 crore) between April and June 2018, which was attributed to a number of factors primarily being the duty reduction in China last month, and diesel concerns in the UK and Europe.

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The E-Pace has been one of the front runners for Jaguar in terms of sales

On the commercial vehicles front, global wholesales for all Tata Motors’ vehicles and Tata Daewoo range in November 2018 stood at 38,535 units, lower by 6 per cent compared to November 2017. Global wholesales of all passenger vehicles in November 2018 were at 66,429 nos., lower by 7 per cent compared to November 2017.

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Jaguar Land Rover sold 49,312 vehicles in November 2018 with Jaguar contributing to kitty with the sale of 15,114 units and Land Rover selling 34,198 vehicles. Sales in China for Jaguar Land Rover decreased by 49 percent because of the challenging market conditions amid tariff changes and continued trade tensions with the US.

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China Court Bans iPhone Sales In Patent Dispute: Qualcomm


Apple’s most recent quarterly report showed it brought in some $11 billion from “Greater China”

Washington: 

A Chinese court ordered a ban in the country on iPhone sales in a patent dispute between US chipmaker Qualcomm and Apple, according to a Qualcomm statement Monday.

The statement said the Fuzhou Intermediate People’s Court had granted Qualcomm’s request for two preliminary injunctions against four subsidiaries of Apple, ordering them to immediately to stop selling the iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus and iPhone X.

The move marked the latest in a long-running dispute over patents and royalties between the two California tech giants playing out in courts and administrative bodies worldwide.

“Apple continues to benefit from our intellectual property while refusing to compensate us. These court orders are further confirmation of the strength of Qualcomm’s vast patent portfolio,” said Don Rosenberg, Qualcomm executive vice president and general counsel in Monday’s statement.

The China case is based on patents which enable consumers to adjust and reformat the size and appearance of photographs, and to manage applications using a touchscreen, Qualcomm said.

An Apple statement to AFP called Qualcomm’s effort a “desperate move by a company whose illegal practices are under investigation by regulators around the world.”

Apple added that Qualcomm “is asserting three patents they had never raised before, including one which has already been invalidated.”

Apple said that “all iPhone models remain available for our customers in China,” adding that “we will pursue all our legal options through the courts.”

The court action also comes amid a backdrop of increased trade tensions between Washington and Beijing and the arrest in Canada of a top executive of Chinese tech giant Huawei at the request of US authorities.

Beijing has reacted angrily to the arrest of Huawei chief financial officer Meng Wanzhou, the daughter of the company’s founder, who faces US fraud charges related to alleged sanctions-breaking dealings with Iran.

Apple’s China Strategy

China has been an important market for Apple in recent years since China Mobile agreed to begin distributing the smartphones, and the company has opened up a number of Apple retail stores in the court.

Apple’s most recent quarterly report showed it brought in some $11 billion — around 18 percent of its total revenues — from “Greater China,” a region which includes Taiwan and Hong Kong.

Apple chief executive Tim Cook has made regular visits to China, and has touted the company’s inroads in the Chinese market as well as its manufacturing there.

Qualcomm, the leading supplier of chips for mobile devices, has been in a prolonged legal battle with Apple in recent years.

Apple has claimed that Qualcomm is abusing its market power over certain mobile chipsets in order to demand unfair royalties, joining a string of antitrust actions against the chipmaker.

Qualcomm has countersued Apple and earlier this year escalated its legal fight, claiming the iPhone maker stole trade secrets and shared them with mobile chip rival Intel.

According to Qualcomm’s US lawsuit, Apple’s goal was to buy mobile chips from Intel instead of depending on Qualcomm.

Qualcomm is facing antitrust probes in South Korea, the European Union and the United States over its dominant position.

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Maruti Suzuki Achieves 5 Lakh Sales Milestone For Its CNG Car Portfolio


The WagonR is the highest selling CNG model in the Maruti Suzuki CNG portfolio. Sales of the company’s CNG vehicles constituted around 15 per cent of the total sales of the CNG range between April-November 2018.




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Maruti Suzuki introduced its first fleet of factory-fitted CNG vehicles with i-GPI technology in 2010

Maruti Suzuki has reached the five lakh cumulative sales milestone in India for its range of CNG vehicles. The ompany presently offers CNG option in seven of its models, which include Alto 800, Alto K10, WagonR, Celerio, Dzire, Eeco and Super Carry. The WagonR is the highest selling CNG model in the Maruti Suzuki CNG portfolio. Sales of the company’s CNG vehicles constituted around 15 per cent of the total sales of the CNG range between April-November 2018.

Maruti Suzuki’s range of factory-fitted CNG vehicles are popular in Delhi NCR and across select cities in states of Gujarat, Maharashtra, Andhra Pradesh, Telangana, Orissa, UP and Punjab. In 2018-19, Maruti Suzuki expanded its CNG vehicle availability to 26 new cities to reach over 150 cities across the country. This expansion has led to the company increasing its CNG sales by 50 per cent in FY 2018-19 (till November 2018)


Maruti Suzuki
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The sales of CNG vehicles increased by 50 per cent in India in FY 18-19

Maruti Suzuki introduced its first fleet of factory-fitted CNG vehicles with i-GPI technology in 2010 and since then thanks to the company’s standard warranty benefits, the company has been able to capitalise on the CNG market because of the sheer options on offer.

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Kenichi Ayukawa, Managing Director & CEO, Maruti Suzuki, said, “We are happy that over 5 lakh customers have selected factory-fitted CNG vehicles that are cleaner, reliable, safer and environment friendly. The benefit of low cost of ownership comes along with environment friendly fuel option of CNG. The government’s resolve to rapidly expand countrywide CNG will enable many more customers to own an environment friendly transport.”

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Ford India Returns With ‘Midnight Surprise’ Sales Campaign


Customers booking Ford cars during the ‘Midnight Surprise’ Sales Campaign, to be held from Dec 7 to 9, 2018, will get assured gifts. Ford showrooms during these days will be open till midnight.




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Ford’s ‘Midnight Surprise’ sales campaign will run from December 7 to December 9, 2018

Ford India has announced that it will be bringing back its ‘Midnight Surprise’ sales campaign this month. During this special mega sales campaign, Ford dealerships will remain open till midnight, during which customers will get a host of different assured gifts and prizes like – gold coins, iPhone X and more, on every vehicle purchase. Furthermore, customers booking a Ford car during Midnight Surprise also qualify for a lucky draw with Ford Figo as its bumper prize. The ‘Midnight Surprise’ sales campaign will run from December 7 to December 9, 2018, and the company claims to be offering consumers assured gifts totalling ₹ 11 Crore.

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The Ford Aspire facelift is the most recent addition to the company’s portfolio


Ford

Commenting on the reintroduction of the Midnight Surprise campaign, Vinay Raina, executive director – Marketing, Sales and Service at Ford India, said, “Buying a Ford vehicle is always special, thanks to the value, features and safety on offer in each of them.” He further added, “With the Midnight Surprise, we have made owning a Ford vehicle even more rewarding and look forward to welcoming many new members to the Ford family.”

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The aforementioned offer will be available with Ford’s entire product range, including Ford Figo, New Ford Aspire, Ford Freestyle, Ford EcoSport, and Ford Endeavour. In fact, customers who set to take deliveries of their Ford cars in December will also automatically qualify for the lucky draw, with the Figo as the bumper prize.

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Italy Proposes Measures To Spur Sales Of Low-Emission Cars


Concerns over climate change are pushing European lawmakers to tighten emissions regulations, but the car industry says that would harm its competitiveness.




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Under this, purchases of new cars running on traditional fuels would be subject to a surcharge

Italy plans to offer subsidies of up to 6,000 euros ($6,800) to buyers of new low emission vehicles and will increase taxes on new petrol and diesel cars, two government officials said on Wednesday.

Concerns over climate change are pushing European lawmakers to tighten emissions regulations, but the car industry says that would harm its competitiveness.

Italy’s Lower House Budget Committee approved an amendment to the 2019 budget introducing a bonus for people who buy a new electric, hybrid or methane gas-powered car from Jan. 1, 2019.

If approved, the incentives will run until 2021 and total up to 300 million euros a year.

Under the same measure, purchases of new cars running on traditional fuels would be subject to a surcharge of up to 3,000 euros based on the level of carbon emissions produced.

“It will become more and more attractive to buy less polluting cars,” said Infrastructure Undersecretary Michele Dell’Orco and Industry Undersecretary Davide Crippa in a statement.

Dell’Orco and Crippa are both members of the anti-establishment 5-Star Movement which is keen to phase out fossil fuels and promote the use of electricity generated from renewable sources.

The Lower House will start discussing the 2019 budget later on Wednesday. Italy is currently locked in a battle with Brussels about its planned deficit spending policies.

Electric, hybrid and methane gas-powered cars made up 7 percent of Italy’s car sales last month, according to data provided by foreign car manufacturers association UNRAE.

However, Italy’s main car manufacturer Fiat Chrysler does not sell any electric and hybrid cars at present in Europe.

The company said last week it planned to spend more than 5 billion euros on new models and engines in Italy between 2019-2021, focused on the development of electric and hybrid engines.

The head of Italian car sector’s association ANFIA Paolo Scudieri on Wednesday asked the government not to incentivize sales of electric cars, saying EU lawmakers were negotiating emissions targets which were “unreasonable” in terms of timing and application.

Germany said in October it wants carmakers to offer owners trade-in incentives and hardware fixes to reduce pollution from diesel vehicles.

Daimler said it was prepared to participate in the retrofit program and offered incentives of up to 10,000 euros for those swapping old cars for new Mercedes models. BMW also said it would offer a trade-in incentive of 6,000 euros in the most polluted parts of the country.

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France’s Renault said it was offering owners of older diesel vehicles in Germany incentives of up to 10,000 euros if they bought new cars.

(This story has not been edited by NDTV staff and is auto-generated from a syndicated feed.)

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Two-Wheeler Sales November 2018: TVS Registers 27 Per Cent Growth


TVS Motor Company registered a growth of 27 per cent in its overall two-wheeler sales, selling 3, 19,965 units in November 2018 in comparison to 2, 51,965 units sold in November 2017.




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TVS’ overall exports grew by 24 per cent in November 2018

TVS Motor Company registered a growth of 27 per cent with sales increasing from 251,965 units in November 2017 to 319,965 units in the month of November 2018. The total two-wheeler sales of the company was 3, 07,142 units in November 2018 as compared to 2, 43,323 units in November 2017. Domestic two-wheeler sales registered a growth of 28% from 2, 03,138 units in November 2017 to 2, 60,253 units in November 2018. The scooters sales of TVS grew by 43 per cent from 78,397 units in November 2017 to 1, 11,763 units in November 2018. Motorcycle sales grew by 29 per cent with sales increasing from 93,202 units in November 2017 to 1, 19, 883 units in November 2018.

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TVS’ total exports grew by 24 per cent from 47,207 units registered in the month of November 2017 to 58,476 units in November 2018. Two-wheeler exports grew by 17 per cent increasing from 40,185 units in November 2017 to 46,889 units in November 2018. The three-wheeler sales of the company grew by solid 48 per cent increasing from 8,642 units registered in November 2017 to 12,823 units sold in November 2018.


TVS

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Two-Wheeler Sales November 2018: Manufacturers Register Positive Growth


It was a decent month of sales in November 2018 for most two-wheeler manufacturers with the festive season coming to a close.




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The overall market sentiment has been low for the auto industry in India during the festive season

The overall sentiment of the market hasn’t been great during the festive season, but still two-wheeler manufacturers have registered positive growth in sales for the month of November 2018. While Hero saw a very marginal percentage rise of 0.87 per cent, Bajaj saw a growth of 45 per cent in its domestic sales. TVS posted a healthy growth of 27 per cent for overall two-wheelers in November 2018 and Suzuki Motorcycle India had a month on month growth of 24 per cent last month. Here are the sales numbers in greater detail.

Hero MotoCorp

dmav2fu8(The Hero Xtreme 200R is the latest launch from Hero MotoCorp)

India’s largest two-wheeler maker by volumes, Hero MotoCorp registered a sale of 6,10,252 units in November 2018. The company’s sales grew marginally in the post festive period as compared to the 605,270 units sold in November 2017. Hero’s growth in volumes comes despite an overall drop in numbers across the auto industry owing to the increase in insurance costs before the festive season and the overall low-key market sentiment. Hero’s strong sellers continue to remain entry-level commuter motorcycles, while the company has also seen impressive numbers from its scooter range.

Also Read: Hero MotoCorp Sales Crosses 6 Lakh Mark

Bajaj Auto

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Bajaj has had a really good month in November 2018 as it sold 2, 05,259 motorcycles as compared to 1, 41,948 units in November 2017, registering a growth of a solid 45 per cent in domestic sales. The company also registered a decent 16 per cent growth in exports in November 2018. The company exported 1, 41,285 units as compared to 1, 22,022 units exported last month. Overall, the company sold 3, 46,544 units in November 2018 as compared to 2, 63,970 units, registering a growth of 31 per cent.

Also Read: Bajaj Auto Posts 45 Per Cent Growth In Domestic Two-Wheeler Sales

TVS Motor Company

7s9ntrh4(TVS has been busy in 2018 with multiple launches)

TVS Motor Company registered a growth of 27 per cent with sales increasing from 251,965 units in November 2017 to 319,965 units in the month of November 2018. The total two-wheeler sales of the company was 3, 07,142 units in November 2018 as compared to 2, 43,323 units in November 2017. Domestic two-wheeler sales registered a growth of 28 per cent from 2, 03,138 units in November 2017 to 2, 60,253 units in November 2018. The scooters sales of TVS grew by 43 per cent from 78,397 units in November 2017 to 1, 11,763 units in November 2018. Motorcycle sales grew by 29 per cent with sales increasing from 93,202 units in November 2017 to 1, 19, 883 units in November 2018.

Also Read: TVS Records 27 Per Cent Growth In November 2018 Sales

Suzuki Motorcycle India Pvt Ltd

l6lkp86(Suzuki has been having a good 2018 so far)

Suzuki Motorcycle India registered a domestic sale of 53,058 units in November 2018, as against 42,722 units that were sold during the same period last year. The company witnessed a year-on-year growth of 24.19 per cent for last month, backed by new product launches and an updated line-up. Suzuki’s cumulative sales for November 2018 stood at 56,531 units (Domestic+Exports), a hike of 13.86 per cent over 49,647 units that were sold during November 2017. With respect to year-to-date sales, the bike maker has sold 493,329 units between April and November 2018, and is inching closer in achieving its sales goal of 7.5 lakh units for the 2018-19 financial year.

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Also Read: Suzuki Registers 24 Per Cent Growth In November 2018

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Two-Wheeler Sales November 2018: Royal Enfield Sells Over 65,000 Bikes


The Royal Enfield 650 Twins will be the mantle bearers to establish RE as a global leader in the mid-size motorcycle market.




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Royal Enfield sales are flat, but the 650 Twins will slowly and surely make a mark

Royal Enfield’s sales in November 2018 were under pressure due to a strike at the Oragadam facility from September 24 till November 12. In all, Royal Enfield’s total loss of production during the period of the strike was 28,000 motorcycles. Nevertheless, Royal Enfield still managed to sell more than 65,000 motorcycles in November 2018, in the domestic market. In all, Royal Enfield sold 65,026 motorcycles in the domestic market in November, a decline of just 4 per cent over the sale of motorcycles in the same month a year ago.

Also Read: Royal Enfield Concept KX Indicates New Brand Direction


Royal Enfield
royal enfield classic 350

The Royal Enfield Classic 350 is the single largest selling motorcycle model from RE

Royal Enfield’s international sales however, were under pressure in November 2018. Royal Enfield managed to export only 718 motorcycles in November, a decline of 69 per cent over the same month a year ago, when Royal Enfield had exported 2,350 motorcycles. The exports decline has to be seen in Royal Enfield’s strategic positioning in the global market rather than an isolated drop in export numbers. The Continental GT 535 has already been discontinued, and the workers’ strike in the Oragadam facility in Tamil Nadu has meant Royal Enfield possibly has been unable to export models like the Classic 500, which has a better standing in export markets than in the domestic market. Although domestic market volumes are largely dominated by the Classic 350, the strike and pressure on production could have meant that export numbers have been hit.

Also Read: Top Questions Answered About Royal Enfield 650 Twins Answered

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The Royal Enfield Interceptor 650 is a handsome motorcycle. Not too flashy, yet classy. It’s the most technologically advanced Royal Enfield in the company’s modern history

Also Read: Royal Enfield Interceptor 650 First Ride Review

In all, Royal Enfield sold 65,744 motorcycles in November 2018, a decline of 6 per cent over the same month a year ago. Production at Royal Enfield’s Oragadam facility was at full capacity since November 13, and Royal Enfield has launched the new 650 Twins, the most ambitious and most technologically modern motorcycles in Royal Enfield’s history. The Royal Enfield Interceptor 650 and the Royal Enfield Continental GT 650 have already been launched in India, Europe, Colombia, Australia and Thailand, and these two models will be the mantle bearers in establishing Royal Enfield as a leader in the mid-size motorcycle space globally.

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The Royal Enfield Interceptor 650 has a new 649 cc, air-cooled, parallel-twin engine

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Even though total monthly sales volumes of Royal Enfield have been around 70,000 motorcycles, less than 5 per cent of those numbers have been in global markets. Royal Enfield has also roped in Vimal Sumbly, former Managing Director of Triumph Motorcycles India to head the brand’s global sales, with the new 650 Twins spearheading the company’s new brand identity of making world class products which are affordable, easy to ride and accessible to riders with all kinds of experience and background.

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